Is good customer Service a thing of the past?
Good customer service is sadly lacking these days in many businesses. It’s not uncommon to encounter rude cashiers or attendants who make you, the customer, feel as if you are bothering them or interrupting them. It seems many customer service representatives have forgotten what their title means or what their job requires, yet good customer service is essential for your business.
First of all, customers are the people those customer service reps are supposed to be serving. Secondly, many customer service reps seem to have forgotten what service means: the act of helping someone or doing work for someone. Customer service reps are not supposed to spend their shifts talking and visiting with co-workers, or texting friends; they are supposed to be serving their customers.
Since good customer service is essential for your business, some business owners would benefit from more closely monitoring the behavior and performance of their alleged customer service reps to ensure success in business-customer relationships. Fortunately, here at Creative Labels of Vermont (CLOV), we have a 30-year history of doing things right and putting our customers first.
As a family-owned and operated business for over three decades, since 1983, we have placed the emphasis where it belongs: on YOU, the customer. Without customers, we wouldn’t be in business, and we recognize that good customer service is essential for your business. As a leading promotional printing firm, we cater to our diverse customer base, which varies from cottage industries needing labels for their delicious home-baked goodies, to multi-million dollar producers of milk, cheese, and electronics.
We accomplish our quality customer service by focusing on these three principles:
- Loyalty: CLOV is now in its second generation of operation, and many of our team members have remained with us for anywhere from 10 to 30 years. Not only are they loyal to us and the business, but also to you, the customer.
- Dedication: Each member of our team recognizes the importance of his or her role–from taking orders to shipping orders–in ensuring you, the customer, receive your labels accurately and promptly, just as you expect them to be.
- Commitment: Each member of our team is committed to provide you, the customer, with the high quality labels you need, based on the excellence you expect from our company.
At CLOV, we recognize that good customer service is essential for your business. We strive to provide not only good, but excellent customer service in appreciation for you, our customers.
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